e333 Privacy Policy — How We Handle Your Data

1 Introduction

This Privacy Policy ("Policy") sets out the basis on which e333 ("we", "us", "our") collects, processes, stores, and shares personal data relating to individuals ("you", "your") who register for, access, or otherwise interact with the e333 online gaming platform, accessible at https://e333.bid and all associated mobile-optimised versions.

e333 is committed to handling your personal data responsibly and in a manner consistent with applicable data protection principles. We apply appropriate technical and organisational safeguards to protect the information entrusted to us by our players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh and all other parts of Bangladesh.

This Policy should be read alongside our Terms & Conditions, which are available at /terms-conditions. Together, these documents form the complete framework governing your relationship with e333. This Policy was last updated on 1 January 2026.

2 Who We Are

e333 is the data controller for personal data processed in connection with your account and your use of the platform. As data controller, we determine the purposes for which personal data is collected and the manner in which it is processed. Our contact details for all data protection enquiries are set out in Section 15 of this Policy.

Where e333 engages third-party service providers to process personal data on its behalf — for example, payment processors such as bKash, Nagad, Rocket and Upay, or game content providers such as Pragmatic Play, Evolution Gaming and Ezugi — those providers act as data processors and are bound by contractual obligations that restrict their use of your data to the specific services they are providing to e333.

3 Data We Collect

The categories of personal data e333 may collect from you, or about you in the course of providing the platform, are summarised in the table below.

We do not intentionally collect sensitive personal data such as racial or ethnic origin, religious beliefs, health data, or biometric identifiers, except where a specific document provided for identity verification incidentally contains such information. In those cases, the sensitive data element is not stored or used beyond the verification process.

4 How We Collect Your Data

e333 collects personal data through the following channels:

4.1 Directly From You

When you register an account, you provide identity and contact data directly. Further data is collected when you make a deposit or withdrawal, contact support, respond to a survey, participate in a promotion, or update your account settings.

4.2 Automatically During Platform Use

When you access e333, technical and usage data is collected automatically through cookies, server logs and similar technologies. This includes your IP address, the pages you visit, the time you spend on each section of the platform, and the device and browser you are using. See Section 8 for further details on our use of cookies.

4.3 From Third Parties

We may receive data about you from third parties in limited circumstances — for example, from payment processors confirming the status of a transaction, from identity verification providers confirming the authenticity of documents you have submitted, or from fraud prevention databases that help us identify irregular account activity.

5 How We Use Your Data

e333 uses your personal data for the following purposes:

• Account registration and management: Creating and maintaining your e333 account, processing your login, and administering your profile settings.
• Payment processing: Facilitating deposits via bKash, Nagad, Rocket, Upay, Visa and Mastercard, and processing withdrawal requests to your verified payment method.
• Identity verification: Confirming your identity and age to fulfil our obligation to prevent access by persons under 18 years of age, and to comply with anti-money-laundering requirements.
• Fraud prevention and security: Detecting, investigating and preventing fraudulent transactions, multi-accounting, and other prohibited activities that could harm you or other players.
• Responsible gaming: Monitoring gaming activity patterns to identify indicators of potentially problematic play, and applying responsible gaming measures where appropriate.
• Customer support: Responding to enquiries, resolving disputes, and maintaining records of communications to ensure consistent service quality.
• Platform improvement: Analysing usage data to identify areas where the platform experience can be improved for players across Bangladesh.
• Marketing communications: Sending you promotional offers and platform updates, where you have given explicit consent to receive such communications. You may opt out at any time.
• Legal compliance: Meeting our obligations under applicable law, including responding to lawful requests from regulatory and law enforcement authorities.

6 Legal Basis for Processing

e333 processes your personal data on one or more of the following legal bases, depending on the specific processing activity:

• Contractual necessity: Processing that is required to perform the contract between you and e333 — primarily, operating your account, processing payments, and delivering the gaming and betting services you have signed up for.
• Legal obligation: Processing required to comply with applicable legal obligations, including identity verification, age verification, and anti-money-laundering checks.
• Legitimate interests: Processing that is necessary for e333's legitimate interests — such as fraud detection, platform security, and service improvement — provided those interests are not overridden by your rights and interests.
• Consent: Where we rely on consent — such as for marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.

7 Sharing Your Data

e333 does not sell your personal data to any third party. We share personal data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

7.1 Service Providers

We share data with third-party service providers who assist us in operating the platform. These include payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard), identity verification providers, game content providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi), IT hosting providers, and customer support software vendors. All service providers are bound by data processing agreements that restrict their use of your data.

7.2 Legal and Regulatory Requirements

e333 may disclose personal data to law enforcement authorities, regulatory bodies, or other government agencies where we are legally required to do so, or where disclosure is necessary to protect the safety, rights, or property of e333, our players, or the public.

7.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of e333's business, personal data held by e333 may be transferred to the relevant successor entity. You will be notified of any such change and the privacy terms that will apply to your data following the transfer.

7.4 With Your Consent

Outside of the categories described above, e333 will share your personal data with third parties only with your explicit prior consent.

8 Cookies & Tracking Technologies

e333 uses cookies and similar tracking technologies to improve the functionality of the platform, maintain your session while you are logged in, and gather aggregate analytics data that helps us understand how players use the site.

8.1 Types of Cookies Used

• Strictly necessary cookies: These are required for the platform to function. They include session cookies that keep you logged in while you navigate between pages. Disabling these cookies will prevent the platform from working correctly.
• Functional cookies: These remember your preferences — such as your preferred language setting or your last-used deposit method — to provide a more personalised experience on subsequent visits.
• Analytics cookies: These collect anonymised data about how you use the platform — which pages you visit, how long you spend on each section, and how you arrived at the site. This data helps us make informed decisions about platform improvements.
• Security cookies: These assist in detecting and preventing fraudulent activity and protecting your account from unauthorised access.

8.2 Managing Cookies

You can control the use of non-essential cookies through your browser settings. Most modern browsers allow you to refuse cookies, delete existing cookies, or receive a notification before a cookie is stored. Please note that disabling functional cookies may affect the quality of your experience on e333. Strictly necessary and security cookies cannot be disabled without affecting core platform functionality.

9 Data Security

e333 implements a range of technical and organisational security measures to protect your personal data from unauthorised access, loss, misuse, or disclosure. These measures include:

• SSL (Secure Sockets Layer) encryption for all data transmitted between your device and the e333 platform.
• Encrypted storage of sensitive account data, including payment method identifiers.
• Role-based access controls that restrict access to personal data to authorised e333 personnel on a strictly need-to-know basis.
• Regular security reviews and vulnerability assessments of platform infrastructure.
• Two-factor authentication options available for player accounts to reduce the risk of unauthorised access.

While e333 takes every reasonable precaution to protect your data, no method of internet transmission or digital storage is completely infallible. In the event of a data breach that is likely to result in a risk to your rights and interests, e333 will notify affected players promptly and take all appropriate remedial steps.

10 Data Retention

e333 retains personal data for as long as it is required for the purpose for which it was collected, or for as long as required by applicable legal and regulatory obligations, whichever period is longer. The following general retention guidelines apply:

• Account data: Retained for the duration of your active account relationship with e333, plus a further period of up to five (5) years following account closure, to meet our legal and regulatory obligations and to handle any disputes that may arise.
• Transaction records: Retained for a minimum of five (5) years from the date of the transaction in accordance with applicable financial record-keeping requirements.
• Identity verification documents: Retained for a minimum of five (5) years from the date of verification, or longer where required by applicable law.
• Support communications: Retained for up to three (3) years from the date of the last communication, unless the communication relates to a dispute or legal matter that requires longer retention.
• Analytics data: Typically retained in anonymised or aggregated form indefinitely, as it no longer constitutes personal data once anonymised.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with any identifiable individual.

11 Your Data Rights

As a data subject, you have the following rights in relation to the personal data that e333 holds about you. To exercise any of these rights, please contact us using the details in Section 15. We will respond to all valid requests within a reasonable timeframe.

• Right of access: You have the right to request a copy of the personal data we hold about you and to receive information about how it is being processed.
• Right to rectification: You have the right to request that inaccurate or incomplete personal data held about you be corrected or completed without undue delay.
• Right to erasure: In certain circumstances, you have the right to request that your personal data be deleted. This right is not absolute — it does not apply where we are required to retain data for legal or regulatory purposes.
• Right to restriction of processing: You have the right to request that we restrict the processing of your personal data in certain circumstances — for example, while the accuracy of the data is being contested.
• Right to data portability: Where processing is based on your consent or on a contract, and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to object: You have the right to object to processing of your personal data where that processing is based on our legitimate interests. You also have an absolute right to object to your personal data being used for direct marketing purposes.
• Right to withdraw consent: Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of any processing carried out prior to the withdrawal.

12 Children's Privacy

The e333 platform is strictly intended for adults aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If you believe that a person under 18 has registered an account with e333 or provided personal data to us, please notify us immediately using the contact details in Section 15. We will promptly investigate the matter and, if confirmed, close the account and delete the associated personal data in accordance with our standard procedures.

e333 applies age verification controls at the point of registration and during account reviews specifically to prevent underage access to the platform. These controls are a core component of our responsible gaming obligations.

13 Third-Party Links

The e333 platform may from time to time contain references to third-party services — for example, game providers or payment partners. While e333 exercises care in selecting its partners, we are not responsible for the privacy practices of third-party websites or services that operate independently of e333. We encourage you to review the privacy policies of any third-party service before providing them with your personal data.

14 Updates to This Policy

e333 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or platform features. When material changes are made, we will notify registered players by posting a prominent notice on the platform and, where practicable, by sending a notification to the mobile number or email address associated with your account.

The updated Policy will always display the revised effective date at the top of the document. Your continued use of the e333 platform following the posting of any amendment constitutes your acknowledgement of the updated Policy. We encourage you to review this page periodically to stay informed about how we protect your data.

15 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data e333 holds about you, please contact our support team. We are available 24 hours a day, 7 days a week, on Bangladesh Standard Time (UTC+6).

Contact email: [email protected] (plain text — not a clickable link)

When contacting us about a data rights request, please include your registered account username and a clear description of your request so that we can respond as efficiently as possible. We aim to acknowledge all data rights requests within 5 business days and to resolve them within 30 days, subject to complexity.